SHIPPING & HANDLING

Free Shipping Within Australia for Orders Over $249

• We offer free shipping within Australia when your order surpasses $249. It's our way of making your shopping experience as simple and enjoyable as possible. However, there are a few important details you should know, especially regarding large or heavy items.

Other Shipping Options Within Australia

• Flat rate standard shipping for orders under 5kg: $14.95
• Flat rate express shipping for orders under 5kg: $29.95
• Orders over 5kg and under $249 will see a live quote from Auspost at checkout.
• Kegerators: Freight Quote, an approximate cost is given at checkout. We will contact you to confirm any variation to that once we check all the options available.

Bulky, Heavy or Dangerous Goods Exclusion

• While we would love to extend free shipping to all orders, some of the items we stock are bulky, heavy, or are classed as dangerous goods which makes this impossible. The prices of sending these items wildly vary. If your order includes any of the items listed above, the free shipping rate won't show at checkout. Instead, you will have a choice of the flat rate or live quoted express options.

International Shipping

• We send our gear to anywhere in the world, the shipping cost is calculated at checkout.
• We cannot send most gas products via air so please don't add them, you will likely see a crazy shipping quote price if you do.
• Duties & Taxes may be payable on arrival in your country, we cannot give you a quote for these prior to the package arriving at the destination country.
• It may be cheaper for shipping to shop on our European site at www.ikegger.eu

Handling Times

• We strive to pack and dispatch all orders from our Wollongong NSW warehouse within 24 hours. While unforeseen events like illness or extreme weather can occasionally cause delays, we're dedicated to ensuring the fastest turnaround possible.
• Please note that Auspost doesn't collect orders from us on weekends. If you place an order after midday on Friday, it will be dispatched on Monday.

iKegger Mini Keg Dimensions

Below is a table that details the dimensions and volume that each of our mini kegs and growlers can hold. The table shows the height of each keg with the included screw cap only. You may need to scroll right on mobile devices >>>

Keg Options	Diameter	Height
2L Silver Standard Keg	13.5cm	20cm
2L Black Insulated Keg	13.5cm	26cm
4L Black Insulated Keg	17.5cm	29cm
5L Silver Standard Keg	17.5cm	29cm
5L Black Insulated Keg	17.5cm	36cm
10L Silver Standard Keg	17.5cm	50cm

Tap and Spear Sizes

The heights listed below are from the mouth of the keg to highest point of the lid / tap when it is attached to the keg. To get the total height / depth (if it's lying down) add them to the height of your chosen keg above.

• You can remove the spout and regulator of the iKegger 2.0 at any point for even more compact storage.
• With a ball lock spear you can also remove the liquid and gas connections at any time.

Keg Lid	Height	Image
iKegger 2.0 Tap (with regulator)	7.0cm
iKegger 2.0 Tap (no regulator)	5.3cm
Ball Lock Spear (top of liquid post)	6.0cm
Traditional Tap System (with beer tap)	24cm

For the fastest answers about our products use the green chat button to talk to our AI assistant. Dave 2.0 is able to answer most questions about our gear but not live information like tracking your order or when item will be back in stock.

Our small, passionate team is also usually available to chat almost 24/7 due to having shops in both Australia and Germany. You can contact us via live chat, whatsapp, facebook messenger, instagram DM or email and we will respond as soon as humanly possible. As a small team we are often packing orders, unloading trucks or dealing with customers so it may not be an instant reply.

Returns & Warranty

Warranty: We sell gear that is virtually unbreakable. All kegs and iKegger branded stainless products have a 5 year warranty (excluding consumable items like o-rings and seals) , other items have 1 year warranty.

Returns: You can change your mind and return unused gear for 30 days.

How we deal with any issues that do arise is where iKegger shines. Just see our reviews

Change of Mind: We offer a full refund within 30 days for unused, undamaged items in sale-ready condition. While you cover return shipping, we don't charge a restocking fee like some other companies.

Missing Items: We understand how disappointing it can be to discover missing items from your order. We want you happy and sharing a drink with your friends asap so we've streamlined the process.

• Send Us A Pic, It Makes Everyone's Life Easier: If you notice a missing item when you open your package, take a picture of what you have received then click this link to lookup your order and submit a request for help. We'll sort it as soon as humanly possible. Including a pic allows us to verify that nothing else is missing before sending the missing part.  

Warranty Claims: A Smooth Process, Guaranteed

We stand behind the quality of our products and offer warranty coverage for your peace of mind. If you encounter a product issue covered by our warranty, here's how to get it sorted:

• Showcase Your Setup: Like for missing items, the fastest way to get you pouring is seeing how you've set up your gear so send us a pic or video if possible. This allows us to immediately eliminate potential troubleshooting steps. In turn, this saves both you and us valuable time and effort, ensuring you can enjoy perfect performance as quickly as possible.
• No Visuals? No Problem: If you are unable to send us a picture or video of the issue, please consult the manual that came with your gear or is located on the product page of the item you purchased before contacting us. Being able to troubleshoot using the same names for the various components stops conversations that run along the lines of "the do-hicky with the twist, near the part you pull has a drip coming out it" which while an interesting description doesn't help us have any idea what you are talking about.