Returns & Warranty
Warranty: We sell gear that is virtually unbreakable. All kegs and iKegger branded stainless products have a 5 year warranty (excluding consumable items like o-rings and seals) , other items have 1 year warranty.
Returns: You can change your mind and return unused gear for 30 days.
How we deal with any issues that do arise is where iKegger shines. Just see our reviews
Change of Mind: We offer a full refund within 30 days for unused, undamaged items in sale-ready condition. While you cover return shipping, we don't charge a restocking fee like some other companies.
Missing Items: We understand how disappointing it can be to discover missing items from your order. We want you happy and sharing a drink with your friends asap so we've streamlined the process.
Warranty Claims: A Smooth Process, Guaranteed
We stand behind the quality of our products and offer warranty coverage for your peace of mind. If you encounter a product issue covered by our warranty, here's how to get it sorted:
- Showcase Your Setup: Like for missing items, the fastest way to get you pouring is seeing how you've set up your gear so send us a pic or video if possible. This allows us to immediately eliminate potential troubleshooting steps. In turn, this saves both you and us valuable time and effort, ensuring you can enjoy perfect performance as quickly as possible.
- No Visuals? No Problem: If you are unable to send us a picture or video of the issue, please consult the manual that came with your gear or is located on the product page of the item you purchased before contacting us. Being able to troubleshoot using the same names for the various components stops conversations that run along the lines of "the do-hicky with the twist, near the part you pull has a drip coming out it" which while an interesting description doesn't help us have any idea what you are talking about.